Privacy Policy
Introduction
We are a local Dubai brand and we are focusing our efforts in developing our E-Commerce platform. People use our website to purchase Automotive services. Our Privacy Policy applies to any customer or visitor who uses our services or purchases our products.
Our customers (“Customers”) create accounts on our website, providing their contact information, local address, phone number, and billing a information in order to purchase Coupons. Content and data on some of our services are also viewable to visitors that may or may have not created accounts or made any purchases (“Visitors”).
SERVICES
This Privacy Policy applies to Caroupe and other Merchants that we work with. Our communications and services (“Services”) are vast and may vary based on what service you are purchasing.
CHANGE OF POLICY
Caroupe (“we” or “us”) can modify this Privacy Policy, and if we make material or literal changes to it, we will provide you an electronic notice of our services, or by other virtual means, in order to provide you with ample time to understand what you are signing up for. We also give the opportunity to users to review the changes made before they become effective. If you object to any changes, you may request to have your account closed. You acknowledge that your continued use of our services after we publish or send a notice about our changes to this Privacy Policy means that the collection, use and sharing of your personal data is subject to the updated Privacy Policy.
1. DATA WE COLLECT
1.1 DATA YOU PROVIDE TO US
You provide us with data when you create an account, use our services, or make any purchases from our website.
Registration Information To create an account you need to provide a legitimate email address and phone number.
Billing Information To make a purchase you will need to provide a full name, address, phone number, and payment information (e.g., credit card), and billing information. We are not responsible for mishaps that may occur with the Billing provider “STRIPE” and we suggest you contact them if any misunderstanding were to occur with Caroupe’s assistance.
Feedback We often will ask for feedback on our service and products. You will have the option to provide your feedback in the form of numeric ratings or free text. Please contact us if you have any suggestions or feedback regarding our services.
1.2 SERVICE USE
We log usage data when you visit or otherwise use our site. We use log-ins, cookies, device information and internet protocol (“IP”) addresses to identify you and log your use.
1.3 COMMUNICATIONS DATA
If you choose to contact us through email or phone, your emails and phone or chat history may be stored for future reference.
1.4 COOKIES, WEB BEACONS AND OTHER SIMILAR TECHNOLOGIES
At Caroupe, we use cookies and similar technologies (e.g., web beacons, pixels, ad tags and device identifiers) to recognize you and/or your device(s) on, off and across different services and devices. We also allow some other types of cookies that may be used for gathering informative market information. You can control cookies through your browser settings.
1.5 YOUR DEVICE AND LOCATION
When you visit or leave our site, we receive the URL of both the site you came from and the one you go to next. We also get information about your IP address, proxy server, operating system, web browser and add-ons, device identifier and features, and/or ISP or your mobile carrier. If you use our site from a mobile device, that device will send us data about your location based on your phone settings.
1.6 OTHER
Our services are dynamic and often change with nature, therefore we would like to inform you that Caroupe may enter many product lines that you may not expect. We introduce new features, which may require the collection of new information. If we collect materially different personal data or materially change how we use your data, we will notify you if any major change were to occur to our Privacy Policy.
2. HOW WE USE YOUR DATA
How we use your personal data will depend on which information you provide and which product you purchase. We use the data that we have about you to provide and personalize our products and services for you as a customer, as well as to improve our products and services for all Customers and Visitors alike.
2.1 COMMUNICATIONS
We will use your contact information to contact you through email and phone, and other ways through our services. Please be aware that your information may be used to distribute marketing material or seasonal advertisements. Service Messages We will send messages about your outstanding orders, including order confirmation emails, order status updates. Marketing Messages We will send various marketing messages to your email. These messages may notify you about new products that have come available, new site features we have added, or new content we have added to the site. You may change your marketing email preferences at any time by clicking unsubscribe in the footer of any marketing email.
2.2 ADVERTISING
We target and measure the performance of ads to Customers and Visitors directly and through a variety of partners, using the following data, whether separately or combined:
Info to Ad Providers We may share your personal data with third-party advertisers or ad networks for their advertising except for: (i) hashed or device identifiers (to the extent they are personal data in some countries); (ii) with your separate permission (e.g., lead generation form) or (iii) data already visible to any users of the services (e.g. profile).
If you view or click on an ad on or off our site, the ad provider will get a signal that someone visited the page that displayed the ad, and they may through the use of mechanisms such as cookies determine it is you. Advertising partners can associate personal data collected by the advertiser directly from you with our cookies and similar technologies.
2.3 CUSTOMER SUPPORT
We use your data (which can include your communications) to investigate, respond to and resolve complaints and service issues. Please be aware we typically call from a mobile or landline device or via email to verify your purchase and may ask additional questions for confirmation purposes. We will not ask for sensitive or personal information outside the scope of the company and would like to confirm that all formal communication is done via email.
2.4 AGGREGATE INSIGHTS
We use your data to produce and share aggregated insights that do not identify you. For example, we may use your data to generate statistics about our Visitors or Customers, or to calculate ad impressions served or clicked on.
2.5 SECURITY AND INVESTIGATIONS
We use your data (including your communications) if we think it’s necessary for security purposes or to investigate possible fraud or other violations of our User Agreement or this Privacy Policy.
3. HOW WE SHARE INFORMATION
3.1 OUR SERVICES
With your consent, your feedback on products and our service will be made visible to visitors to Caroupe. Your feedback will typically be identified with your First Name, Last Name, and Area or City of the provided billing address. Depending on your feedback, this may be seen as an endorsement of our products. In some cases your feedback may be used for advertising and marketing purposes as part of marketing emails or other forms of advertisement.
3.2 SERVICE PROVIDERS
We use others to help us provide our services (e.g., maintenance, analysis, audit, payments, fraud detection, marketing and development). They will have access to your information as reasonably necessary to perform these tasks on our behalf and are obligated not to disclose or use it for other purposes.
3.3 LEGAL DISCLOSURES
It is possible that we will need to disclose information about you when required by law, subpoena, or other legal process or if we have a good faith belief that disclosure is reasonably necessary to (1) investigate, prevent, or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (2) enforce our agreements with you, (3) investigate and defend ourselves against any third-party claims or allegations, (4) protect the security or integrity of our service (such as by sharing with companies facing similar threats); or (5) exercise or protect the rights and safety of Caroupe, our Customers, personnel, or others. We attempt to notify Customers about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack uncredited authority, but we do not promise to challenge every demand. Other personal information will be disclosed if Caroupe is under an investigation by the legal authorities of UAE or the G.C.C. This may include countries in the United States or Europe if deemed necessary.
3.4 CHANGE IN CONTROL OR SALE
We can also share your personal data as part of a sale, merger or change in control, or in preparation for any of these events. Any other entity which buys us or part of our business will have the right to continue to use your data, but only in the manner set out in this Privacy Policy unless you agree otherwise.
4. YOUR CONSENT
4.1 DATA RETENTION
We retain your personal data while your account is in existence or as needed to provide you services. This includes data you or others provided to us and data generated or inferred from your use of our services.
4.2 MODIFYING YOUR DATA
If for any reason you are concerned that your personal information is not correct, please visit our site and, after logging in, visit the "Account Details" section. Only you or, upon your request, our customer service team, may access your personal data from the website using your email and password. Information may be changed or removed within Account Details, Addresses, and Payment Methods. If you prefer, you may contact us and we will amend your personal details.
4.3 YOUR CONSENT
By visiting www.caroupe.com, you are accepting and consenting to the practices described in this Privacy Policy (PP) and our Terms & Conditions (T&C).
5. OTHER IMPORTANT INFORMATION
5.1. SECURITY
We implement security safeguards designed to protect your data, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that data may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
5.2. CROSS-BORDER DATA TRANSFERS
We process data both inside and outside of the United Arab Emirates and rely on legally-provided mechanisms to lawfully transfer data across borders. Countries where we process data may have laws which are different, and potentially not as protective, as the laws of your own country. If you have any questions about the lawful bases upon which we collect and use your personal data, please contact us.
5.3. DIRECT MARKETING AND DO NOT TRACK SIGNALS
We currently do not share personal data with third parties for their direct marketing purposes without your permission. If you have questions or complaints regarding this Policy, please first contact us online or by physical mail.
Updated on: 20-12-2022
